FAQs
Orders and Shipping
Do I need to set up an account to make an order?
No, if you do not want to set up an account with us, you have the option to checkout as a guest. All you’ll need is your contact and shipping information!
How do i place an order on your site?
To place an order online, follow these simple steps:Once you have found an item you would like to purchase, select the size or colour and add it to your cart. If you wish to continue shopping, you can return to your cart at any point by clicking the cart icon in the top right-hand corner and proceeding to checkout, enter your payment details and information,once your order is complete, you will receive order confirmation via email.
I have not received a notification since placing my order.
This may occur if the email address was mistyped when the order was entered. Please click here to contact us.
Can I change an order shipping address that is already submitted?
Yes,please contact us to change the order address.
But please be advised that your shipping address cannot be revised after the order has been processed or shipped.
What can I do if my order is going to the wrong address?
Please contact us, our customer service representatives will assist you further.
Can I track the status of my order?
Yes, you can. Along with your order confirmation, once your order has been shipped a tracking number will be sent over to you so you can track your order, you can track your order here.
What do i do if I have missing items In my order?
If you open your package to find something missing,please contact us immediately.
Do you ship to my country?
You click here to view more shipping policy
I purchased an item on pre-order, when will it arrive?
If you’ve purchased a product with us on pre-order, you can click here see to shipping policy.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card. information is not stored on our servers.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
Where is my order shipped from?
Our belts and other leather goods are designed in the US and HK, then handmade to order by expert artisans in our partner factory.
Whenever possible, orders are delivered directly to you from our partner factory. Orders are sent with express shipping.
Can I place a large order for my company?
Our team is happy to help you place a bulk order. Please contact us for further information.
How do I care for my leather belt?
For more information on leather belt care, please visit out guide on leather belt care ultimate guide.
Returns and Refunds
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order.Click here for more Refund policy.
Can I exchange an item?
Yes, you can,If you wish to process an exchange only, click here for more return exchange information.
What is the Return Policy?
We offer a 30 day trial period. Try out this item for 30 days. If it's not right, you can return it for a refund or exchange. Check out our refund policy.
What do I do if my item is faulty?
Please contact us within 5 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed.
What should I do if my refund is incorrect?
We will offer a full refund for all returnable item, excluding shipping fee. Coupon codes will not be refunded as monetary value.
please check your original order confirmation to check if discount has been applied at checkout to your items, before contacting us.
When will I receive my refund?
Refunds will be processed receive receive your return. The refund will be issued to your Wallet or the original payment account, as per your request.Please view our refund policy.
Why was my package returned?
There are multiple possible reasons:
1) Wrong or incomplete address
2) Invalid phone number
3) Unable to deliver
Please go to “process order shipping mail notification” to find the tracking number first and contact the shipping company for more information. You may also contact our Customer Service for further help.Click here to contact us.
Why does it shows my package has been delivered but I didn't receive the package?
Packages might be delivered to your nearby mail box or signed by your neighbors. We suggest you check in your nearby mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card.
Tracking number can be found by order shipping email.
If you still cannot find your package, Please click here to contact us.